• For U.S. and Canadian customers, please contact us by email (techservices@piezosurgery.us) or by phone (614-459-4922).

• Prior to contacting us, please locate the serial number and purchase date of the affected product. 
• Next, contact a Mectron Service Center. We will do our best to troubleshoot and find a solution that doesn’t require the return of the product. You can reach us by email (techservices@remove-this.piezosurgery.us) or by phone (614-459-4922).

Each unit and/or handpiece has a unique number identifying the part. Please refer to the table below in order to find the serial number (SN) of the part you have:

• The manufacturer's warranty covers any product which has been affected by a material or manufacturing defect.
• Any accessory or consumable product is excluded by the warranty term, unless otherwise specified in the Use and Maintenance Manual.

• Check the purchase date on your invoice. The warranty starts from the day you purchased the product.
• Then, refer to the Use and Maintenance Manual provided with the product. This manual will specify the warranty term of the product.
• If you have further questions you can reach us by email (techservices@piezosurgery.us) or by phone (614-459-4922).

The manufacturer's warranty is not valid in the following circumstances:

• The device is not used in accordance with the Intended Use specified in the Use and Maintenance Manual
• The device is not used in compliance with the instructions and precautions specified in the Use and Maintenance Manual
• If any assembly operation, extension, adjustment, update, or repair work is performed by a repair person or company not authorized by Mectron
• The environmental conditions for the storage of the device are not compliant with the precautions specified in the technical data section of the Use and Maintenance Manual
• The use of inserts, accessories, and spare parts that are not approved or manufactured by Mectron 
• Accidental breakage incurred during transport
• Damage due to incorrect use or negligence
• Expired warranty

• Mectron guarantees a 6 month warranty for the repaired product.

• The Mectron Service Center will send you a report with an evaluation for each product. If a repair is needed, the estimated price will be included.
• If a repair is needed, the Mectron Service Center will wait for your authorization to proceed.
• If a repair is free of charge or under warranty, the Mectron Service Center will immediately proceed with the repair.

• If your product is under warranty, there will be no service fee for evaluation, unless the product is damaged due to circumstances outside of a manufacturer's defect.
• If the product is out of warranty, there will be an evaluation fee, as follows:

$50 for handpieces
$125 for devices

• The evaluation fee covers the cost of your return shipping, should you decide to keep the product.
• If you decide to proceed with a repair or purchase a replacement product, the evaluation fee will be waived.

• A Return Merchandise Authorization (RMA) is a part of the process of returning a product to the manufacturer for evaluation and repair. An RMA number will be assigned for any product requiring evaluation or repair. This RMA number identifies the repair process and allows you to monitor its progress. All customers that have purchased a mectron product are entitled to repair services and may request an RMA number.
• You can initiate the RMA process by contacting mectron by mail (techservices@remove-this.piezosurgery.us), by phone (614-459-4922).